Simplify your IT Operations with
Enterprise Service Management
Deliver a better Help Desk experience with configurable, out-of-the-box apps, or customize your own processes with intuitive, user-friendly workflows
Faster
Pre-integrated, pre-built applications for 55+ business processes. Simply click to start.
Smarter
Set triggers and actions based on real-time data. Replace human middleware with automation.
Cheaper
Only pay for what you use with consumption pricing.
Enterprise Service Management is Powered by SaaS 3.0
Did you know most service management solutions have been around for decades? See how SaaS has changed and why your business’ Help Desk benefit from SaaS 3.0
Key Capabilities
Be the master of your domain with no-code admins
Set up tailored rules for each user or team based on configurable parameters regarding different teams, departments, and regions
No coding or technical admin required
Get personal with configurable workflows
Build your own process or choose a template from the app marketplace: Tech Ops, Ordering, Accounts & Access, Support, Cyber Security.
Enter the details you care about: priority, due date, cost, etc.
Add attachments and any other relevant information
Make it a party
with multi-party collaboration
Invite team members or vendors
Set permissions, so people only see information relevant to them
Collaborate securely with an activity log for auditing
Keep everyone aligned and accountable
Assign tasks to team members and partners
Set due dates and reminders
Stay ‘in the know’ with direct links to all your relevant IT elements
Connect directly with orders, surveys, accounts, tickets, and other IT elements
Receive real-time update so you can update your process status accordingly
Get straight to your top Help Desk priorities
Assess your most important priorities with a centralized view of late orders, outstanding tickets, security concerns, or project delays
Sort alerts by severity, status, or type, enabling you to identify and tackle the most critical problems first
Review context of the issue without leaving your dashboard, making it easy to quickly evaluate and prioritize next steps
Get context to accelerate process resolution
Quickly triage bottlenecks by proactively identifying patterns at the user-level or process-level
Track actions to align across the organization on escalations or other mitigation plans, including executive approvals
Identify consistent trouble-spots, flush out common root causes, and implement continuous improvement programs