It’s hard to believe that SaaS has been around for nearly 25 years. Less surprising is that the underlying SaaS technologies have evolved quite a bit during that time. In fact, we can clearly point to three distinct generations of SaaS in which major technical changes also led to significant improvements for customers and users.
Despite the significant leaps forward, the vast majority of service management solutions are still rooted in SaaS Gen 1. As a result, their users are still stuck with many of the challenges of a bygone era – expensive integrations, complicated upgrades, clunky user experiences, etc.
Fortunately, the latest generation, SaaS 3.0, has the power to completely reshape the playing field. Download the white paper for a full breakdown of strengths and weaknesses by generation, and see how SaaS 3.0 can unlock major value for your business via enterprise service management.