Be a Supply Chain Game Changer: Resolve Delivery Issues 10x Faster, Avoid Painful Penalties & Get 1-3% of Revenue Back
Supply Chain organizations that ship to retailers are all too familiar with penalties from Walmart, Amazon and Costco. Now the penalty pandemic is spreading to smaller retailers, carriers and 3PLs through accessorial fees. Delivery penalties these days can add up quickly to have a $100k to $10M impact on net revenue.
This game changer playbook explores best practices of how companies like Ferrero, ABInBev & Ken’s Food have found ways to mitigate penalties, drive faster resolution for OTIF issues, improve customer satisfaction and turn the tables on retailers and logistics partners. Finally hold them accountable and get 1-3% of revenue back.
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Three Keys to Resolving Customer
Order Issues 10x Faster
Proactively Manage Delivery Issues
Gather immediate data on every customer delivery at every stage. Use photographs to document the state of orders and respond proactively if a shipment was damaged or units delayed, even before the customer can send a complaint.
Reduce Chargebacks & Penallties
Instead of wasting time trying to track down where a shipment went wrong weeks later by relying on people’s memories-- all involved parties, from production to delivery, work together seamlessly to meet customer needs and eliminate unexpected penalties.
Clear Accountability with the Right Change Agents
Stop inefficiencies and loss of productivity when multiple parties like customer service, logistics, supply chain and sales, all try to work on the same problem. With all customer order issues in one place, it’s clear who is on point to drive speedy resolution.