Customers | Elementum
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Meet our Enterprise Service
Management Heroes

Innovative enterprises deploy Elementum across their operations to eliminate confusion,
streamline decision making, and accelerate execution.

Why Customers Choose Elementum

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The number one benefit we’re getting out of Elementum is accountability-- it is very clear who owns the next step in the resolution of customer issues caused by over, short or damaged orders."

Cari Talbot
Senior Director of Supply Chain

Using Elementum, we’ve decreased our incident resolution time by 60 percent The overall result is that we’ve increased on-time delivery, saved revenue, and increased customer satisfaction."

Shawn Nielsen
Global Sales & Operations Manager

When it comes to the supply chain, it’s all about how quickly a company can take action. With Elementum's real-time insights, our supply chain will be able to react immediately, instead of waiting weeks or months after a problem arises.”

Cheryl Capps
SVP of Global Supply Chain

Starbucks is finding it effective to centrally manage operational incidents through Elementum. I know who on my team is accountable for managing them; and I know exactly what to tell customers and stakeholders. This is especially helpful as partners are working remotely.”

Kelly Bengston
SVP of Global Sourcing & Chief Procurement Officer

Elementum offers a very powerful value proposition for companies like ours, who are looking to future-proof their operations.”

Jim Rowan
Former Chief Executive Officer

It was quickly apparent that Elementum saved us time in unnecessary meetings, and helped us address root causes. The platform also allowed us to resolve incidents faster, and protect $50M of revenue in under 4 months.”

Cait Risacher
Manager of Planning & Logistics

The number one benefit we’re getting out of Elementum is accountability. It is very clear who owns the next step in the resolution of customer issues caused by over, short or damaged orders.”

Cari Talbot
Sr. Director of Supply Chain

Elementum has given us a single source of truth for managing our customer delivery issues. We have easy and clear visibility to the value-at-risk per order, which helped us save $120k in shipping and damage costs in just one month.”

Jessica Mecham
Claims Specialist

GCC used Elementum to improve service levels and protect $300 million in revenue using Elementum, we caught 74% of our incidents before they impacted the customer."

Chris Peri
Supply Chain Manager

The implementation of Elementum has allowed us to make decisions, as well as take corrective actions, because we can now identify the root cause of problems. These changes have allowed DiveMotor to reduce the general level of non-conformities to anywhere between 1% to 1.2% over the course of the year.”

Jhoselyn Castro Martinez
Logistics Analyst

Manage your processes, projects, and partners all in one place for 10x less