Embrace the Unplanned:
S&OE Stories from the Frontlines

Featuring Katherine Ross, former Worldwide VP of Logistics & Customer Services at Johnson & Johnson

We all know there is no such thing as a perfect plan in supply chain – in fact, only 40% of service levels live up to S&OP projections. That’s where S&OE comes in.

In this on-demand webinar you’ll watch Katherine Ross, former Worldwide VP of Customer & Logistics Services at Johnson & Johnson as she teaches us to “Embrace the Unplanned: S&OE Stories from the Frontlines.”



During the webinar, we will cover the business impact of S&OE (sales & operations execution), share metrics from the S&OE benchmark study— the first of its kind— and reveal real-world case studies from companies that have implemented formal S&OE practices.

Learn how to face S&OE head on to:

  • Speed resolution with consolidated incident management & collaboration across internal and external partners.
  • Minimize business impact by tying incidents to specific SKUs and inventory locations
  • Maximize service levels through trend analysis by incident types, teams, sites, products, and root cause.

Featured Speaker:

Featuring Katherine Ross, former Worldwide VP of Logistics & Customer Services at Johnson & Johnson

Katherine Ross has more than 35 years of Supply Chain experience in the Healthcare, CPG, and Food sectors. She has lived and worked in Asia, Europe, and the US; her most recent role was Worldwide VP, Customer and Logistics Services for Johnson & Johnson, leading global logistics and customer service operations across more than 70 countries. She also served as President for Johnson & Johnson Health Care Services and on the board of J&J’s Global Public Health organization. Externally, she serves on the Board of Directors for Voxware and on the Board of Advisors for Elementum. She had previously served on the GS1 US Board of Governors, leading the board Technology committee. Katherine has a Chemical Engineering degree from Princeton University and an MBA from Harvard Business School.

Get the Slides and Watch the Webinar

There’s managing complexity, and then there’s harnessing complexity. Elementum enables us to navigate supply chain interdependencies, anticipate opportunities, and unlock operational efficiencies.

— Jim Rowan
Former Chief Executive Officer