How Starbucks Improved Supply Chain Operations With Service Management

Featuring Insights from the Starbucks Supply Chain Team

Starbucks serves more than 100 million customers each week at over 33,000 stores around the world. For the millions of us who have a favorite Starbucks handcrafted beverage, we know that it will taste exactly the same in Seattle as it will in London as it will in Hong Kong. Also, we know how important it is to get that beverage when we need it, not to mention that breakfast sandwich, croissant, or other delicious treat.

Managing a quality-focused global operation with this level of volume and complexity doesn’t happen by accident. In fact, it requires countless hours by passionate supply chain professionals to ensure all systems and processes run smoothly. But when things don’t go according to plan, Starbucks leverages Elementum’s incident management platform to manage its supply chain exceptions.

In partnering with Elementum to adopt incident management, Starbucks is unlocking operational value through improved collaboration and insights into value stream bottlenecks. With incident management, Starbucks is able to:

  • Streamline communications
  • Break down functional silos
  • Develop powerful insights
  • Eliminate persistent process gaps

By structuring its incident management process, Starbucks is able to apply real-time analytics and leverage CAPA for trend analysis and process improvement. Most importantly, they are able to keep their stores stocked and their customers happy. 


Learn More:

Watch our on-demand webinar now to hear directly from the Starbucks supply chain team and learn how their adoption of incident management has driven operational agility across the company.

Learn How Starbucks Achieved Operational Agility with Supply Chain Service Management

Featured Speakers:

Jacquelyn Howard, VP, Direct Sourcing, Starbucks

Jacquelyn is Vice President of Direct Sourcing at Starbucks. In her role, she is responsible for the architecture of a sustainable, end-to-end supply chain for the beverage, food packaging, print categories. Prior to Starbucks, she held various supply chain oriented roles with McDonald’s and DuPont. Jacquelyn has an MBA from University of Delaware and a BS in Biomedical Engineering from Duke University.

Stephanie Eberts, Program Manager, Supply Chain Architecture, Starbucks

Stephanie is currently Program Manager of Supply Chain Architecture at Starbucks. Her primary focus is to stay identify emerging trends and market intelligence to influence Starbucks’s supply chain strategic priorities. She began her career at Starbucks as an intern 15 years ago and since then has been in roles spanning planning, new product introduction and digitization. Stephanie has her BS in Manufacturing & Supply Chain Management from Western Washington University in Bellingham, WA.

Tyler Potter, Program Manager, Intelligent Supply Chain, Starbucks

Tyler is currently a Program Manager supporting Starbucks’ Intelligent Supply Chain program. In his role, he leads the development and execution of the organizations Supply Chain digitization roadmap and future state architecture. Prior to joining Starbucks, Tyler has held various Supply Chain and Product Management roles with Dish Network and Mars Incorporated.

Jake Werbeck, VP, Global Planning & NPI, Starbucks

Jake is currently Vice President of Planning & New Product Introduction, Global Supply Chain at Starbucks. His team leads new product introduction and demand/supply/replenishment planning for all Retail, CPG, and Foodservice product categories.Jake has been with Starbucks for 11 years in various supply chain roles covering logistics, sourcing, strategy, and planning. Jake has an MBA from IESE Business School in Barcelona, Spain and a BA from the University of Puget Sound.

There’s managing complexity, and then there’s harnessing complexity. Elementum enables us to navigate supply chain interdependencies, anticipate opportunities, and unlock operational efficiencies.

— Jim Rowan
Former Chief Executive Officer