ON-DEMAND WEBINAR
How Starbucks Improved Supply Chain Operations With Service Management
Featuring Insights from the Starbucks Supply Chain Team
Starbucks serves more than 100 million customers each week at over 33,000 stores around the world. For the millions of us who have a favorite Starbucks handcrafted beverage, we know that it will taste exactly the same in Seattle as it will in London as it will in Hong Kong. Also, we know how important it is to get that beverage when we need it, not to mention that breakfast sandwich, croissant, or other delicious treat.
Managing a quality-focused global operation with this level of volume and complexity doesn’t happen by accident. In fact, it requires countless hours by passionate supply chain professionals to ensure all systems and processes run smoothly. But when things don’t go according to plan, Starbucks leverages Elementum’s incident management platform to manage its supply chain exceptions.
In partnering with Elementum to adopt incident management, Starbucks is unlocking operational value through improved collaboration and insights into value stream bottlenecks. With incident management, Starbucks is able to:
- Streamline communications
- Break down functional silos
- Develop powerful insights
- Eliminate persistent process gaps
By structuring its incident management process, Starbucks is able to apply real-time analytics and leverage CAPA for trend analysis and process improvement. Most importantly, they are able to keep their stores stocked and their customers happy.
Learn More:
Watch our on-demand webinar now to hear directly from the Starbucks supply chain team and learn how their adoption of incident management has driven operational agility across the company.