The Impact of SaaS 3.0

20+ Years of SaaS and What it Means for Enterprise Service Management

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It’s hard to believe that SaaS has been around for nearly 25 years. Less surprising is that the underlying SaaS technologies have evolved quite a bit during that time. In fact, we can clearly point to three distinct generations of SaaS in which major technical changes also led to significant improvements for customers and users.
Despite the significant leaps forward, the vast majority of service management solutions are still rooted in SaaS Gen 1. As a result, their users are still stuck with many of the challenges of a bygone era – expensive integrations, complicated upgrades, clunky user experiences, etc. 
Fortunately, the latest generation, SaaS 3.0, has the power to completely reshape the playing field. Download the white paper for a full breakdown of strengths and weaknesses by generation, and see how SaaS 3.0 can unlock major value for your business via enterprise service management.


Learn How Enterprise Service Management
Works for You and Your Team

Increased Productivity

Through less firefighting, more collaboration, and a proactive culture of continuous improvement.

Increased Processes

Including enhanced logistics, inventory management, claim and penalty management, and event management.

Increased Revenue

A faster, more efficient supply chain allows for the protection and growth of revenue.

"I was working 50 hours a week and was never caught up or capturing everything we needed. Now I’m working 40 hours a week. We have more data than we’ve ever had. And when I go home, my desk is completely clean."

See the Clear Difference Supply Chain Service Management Makes in Your Day

Supply chain managers know all too well the story of endless work and chaos. Take a walk on the simpler side of supply chain management, through this guide that illustrates the dramatic differences SCSM makes in a day in the life of a supply chain manager. You’ll receive a clear description of what SCSM is, how it works, and a clear description of improvements you can count on. Customer testimonials further prove out SCSM’s power, by sharing the positive changes it brought to their supply chain processes, company culture, and job in general.

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