How IT can Save Supply Chain

Introducing Enterprise Service Management for Supply Chain

With supply chains facing tremendous pressure – and supply chain leaders consumed by firefighting – there’s never been a better opportunity for IT to make a strategic impact on supply chain management. With IT’s prowess for innovation, digital transformation, and change management, supply chain leaders are primed to welcome IT’s expertise and support.
 
The clearest path to impact for IT is to apply a playbook that’s worked in virtually every other function of the enterprise: Service Management. While sales, HR, IT, and customer service have all embraced the benefits of service management, supply chain still relies predominantly on spreadsheets and emails. As a result, supply chain processes and exceptions are still decentralized and highly manual.
 
Download this guide for a better understanding of supply chain’s current predicament, why supply chain needs IT, and how service management can make an impact.
 

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Learn How Enterprise Service Management
Works for You and Your Team

Increased Productivity

Through less firefighting, more collaboration, and a proactive culture of continuous improvement.

Increased Processes

Including enhanced logistics, inventory management, claim and penalty management, and event management.

Increased Revenue

A faster, more efficient supply chain allows for the protection and growth of revenue.

"I was working 50 hours a week and was never caught up or capturing everything we needed. Now I’m working 40 hours a week. We have more data than we’ve ever had. And when I go home, my desk is completely clean."

Janice Hoffert, Food Service Customer Support at Ken’s Foods

See the Clear Difference Supply Chain Service Management Makes in Your Day

Supply chain managers know all too well the story of endless work and chaos. Take a walk on the simpler side of supply chain management, through this guide that illustrates the dramatic differences SCSM makes in a day in the life of a supply chain manager. You’ll receive a clear description of what SCSM is, how it works, and a clear description of improvements you can count on. Customer testimonials further prove out SCSM’s power, by sharing the positive changes it brought to their supply chain processes, company culture, and job in general.

Helping supply chain teams manage unplanned exceptions at...