Introducing Enterprise Service Management for Supply Chain
With supply chains facing tremendous pressure – and supply chain leaders consumed by firefighting – there’s never been a better opportunity for IT to make a strategic impact on supply chain management. With IT’s prowess for innovation, digital transformation, and change management, supply chain leaders are primed to welcome IT’s expertise and support.
The clearest path to impact for IT is to apply a playbook that’s worked in virtually every other function of the enterprise: Service Management. While sales, HR, IT, and customer service have all embraced the benefits of service management, supply chain still relies predominantly on spreadsheets and emails. As a result, supply chain processes and exceptions are still decentralized and highly manual.
Download this guide for a better understanding of supply chain’s current predicament, why supply chain needs IT, and how service management can make an impact.