Problem: Decentralized, Slowed Problem Solving
HHT’s problem-solving was done without a central nexus for notifications, requests, or activity monitoring by relevant contributors. Issues were raised and tracked through emails, spreadsheets, and Access databases, causing major slowdowns in the pace of problem-solving
Josh is responsible for leading Hearth & Home Technologies’ global supply chain. The role includes leading the development and execution of supply chain strategy for S&OP, procurement, supply chain quality, import/export compliance, freight, and distribution. Prior to Hearth & Home Josh worked in a variety of roles in finance, supply chain, and general management.
Toni is responsible for the development, implementation and sustainability of the Supplier Quality Management system including standardized supplier approvals/assessments, part approvals, performance and development plans to ensure suppliers meet stakeholder and customer requirements through quality systems and process controls. Toni works with domestic and international suppliers, multiple manufacturing plants and distribution centers. Toni is a Six Sigma Blackbelt, silver certified in Lean Management Systems, and certified ISO auditor.
Hearth & Home Technologies is the world’s leading producer and installer of hearth products. Together, the Hearth & Home Technologies family of brands offers a product line unsurpassed in its breadth, including a full array of appliances designed to incorporate the very latest in materials and technology, offered through multiple retail and new construction channels.
Gemtron was established in 1988 to provide low cost, highly-reliable manufacturing, design support and project management. For more than twenty years, Gemtron has provided support to successful businesses across Asia. Managing every aspect of manufacturing and design for full project management of turn-key projects in the electronics, metal enclosures, optical devices and plastic injection molding industries. Gemtron also provides engineering expertise for products used in rapidly developing technologies such as solar and innovations in medical applications.
Gather immediate data on every customer delivery at every stage. Use photographs to document the state of orders and respond proactively if a shipment was damaged or units delayed, even before the customer can send a complaint.
Stop inefficiencies and loss of productivity when multiple parties like customer service, logistics, supply chain and sales, all try to work on the same problem. With all customer order issues in one place, it’s clear who is on point to drive speedy resolution.
Instead of wasting time trying to track down where a shipment went wrong weeks later by relying on people’s memories-- all involved parties, from production to delivery, work together seamlessly to meet customer needs and eliminate unexpected penalties.
