Make Your Life Easier & Your Customers Happier With Elementum's Exception Management Platform
See why more companies are turning to Elementum to eliminate 75% of recurring issues.
Save time and money with the only platform designed specifically to streamline supply chain operations. With Elementum, you can:
- Simplify internal processes
- Eliminate Firefighting
- Identify chronic issues
- Enable data-based decisions
- Implement corrective actions
Upgrade your processes from email and excel to the only cloud platform that offers:
- A single source of truth for all your supply chain exceptions
- Built-in reminders and SLAs
- Secure, confidential collaboration (internal & external)
- Real-time analytics and dashboards
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Four Keys to Resolving Incidents 10x Faster:
Make it easy for teams to capture supply chain incidents
Centralize incidents to facilitate weekly review
Analyze trends & assess priorities
Collaborate across teams to quickly resolve
“When it comes to supply chain, it’s all about how quickly a company can take action. With Elementum's real-time insights, our supply chain will be able to react immediately, instead of waiting weeks or months after a problem arises.”
Cheryl Capps, VP of Global Supply Chain, Corning
Manage Supply Chain Disruptions Faster & Effortlessly
Unified Incident Management
Leverage a single workspace where teams can create incidents, understand context, and track progress
Manage Across Teams
Work with internal teams and external partners to quickly drive incident resolution
Incident Routing
Assign incidents to other people in your team or organization
Impacted Supply Chain Elements
Integrate master data on products and locations to streamline incident management
Collaboration with Partners
Securely include suppliers, carriers, and other partners in your exception management process
Extensive Configurability
Tailor incident types and assignment groups to the unique processes of your supply chain
Real Time Analytics
Manage weekly triage meetings and find opportunities for continuous improvement
Enterprise Grade Security
Enforce authorization controls every time data is accessed by anyone
Mobile Accessibility
Take your supply chain on the go with user experiences that scale to any device
See How to Proactively Manage Supply Chain Exceptions
What Our Users Say
The available features exceed our needs. Elementum provides a story of what happened so I can quickly reference what happened and what is needed next.
We can keep track of the latest information of the open cases and also capture the data of the closed cases for more analysis.
I am leading the implementation of the Incident Management System in my organization. The module of Elementum is perfect for collaborating with internal & external parties impacted by a disruption in their business! It really does take away the need for multiple e-mails and allows communications to reside in one location and become measurable!
This system is allowing us to view all claims and issues that our company has. We will be able to review incidents that are happening daily and create a game plan to fix these issues and come up with a corrective action to prevent future issues.
4-ways To Solve Disruptions Faster
BasicContact Sales |
EssentialsContact Sales |
ProfessionalContact Sales |
EnterpriseContact Sales |
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|---|---|---|---|---|
| Core Capabilities | ||||
Supply Chain Incident Management |
tick | tick | tick | tick |
Mobile App (iOS & Android) |
tick | tick | tick | tick |
Incident Notifications |
tick | tick | tick | tick |
Incident Analytics & Performance Management |
tick | tick | tick | tick |
Value-at-Risk Tracking |
tick | tick | tick | tick |
Incident Type Tracking |
tick | tick | tick | tick |
Configurable Incident Types |
dash | tick | tick | tick |
Root Cause & Resolution Code Management |
dash | dash | tick | tick |
Configurable Assignment Groups |
dash | dash | tick | tick |
Distribution List Management |
dash | dash | tick | tick |
| Advanced Incident Capabilities | ||||
Email Incident Creation |
dash | dash | tick | tick |
Product and Site Impact Management |
dash | dash | tick | tick |
Related Incident Analytics |
dash | dash | tick | tick |
Advanced Dashboards |
dash | dash | tick | tick |
| User Management | ||||
Full User Limit |
3 |
Up to 500 |
Up to 5,000 |
Unlimited |
Internal Incident Collaborators |
- | Up to 500 |
Up to 5,000 |
Unlimited |
External Collaborators (3PL, Supplier, Contract Mfg.) |
- | - | - | Unlimited |
Single-Sign-On (SSO) / SAML |
- | - | - | - |
| Integration & Customization | ||||
Master Data Loading by File Upload |
dash | dash | tick | tick |
Master Data Loading by Feed |
dash | dash | dash | tick |
REST API for Incident Creation |
dash | dash | dash | tick |
| Services & Security | ||||
Customer Success Advisor |
dash | tick | tick | tick |
Uptime SLA |
dash | 99.0% |
99.0% |
99.8% |
Enterprise Level Support |
dash | dash | dash | tick |
| SIGN UP | SIGN UP | SIGN UP | SIGN UP | |
Elementum Supply Chain Service Management Suite
How Supply Chain Gets Done
Delivery issues commonly get lost in the shuffle between the warehouse, 3PLs, supply planners, traffic/logistics teams and customer service. Elementum helps you proactively manage OTIF impact, so you can get ahead of potential problems before the customer ever knows. Take supply chain agility to the next level with incident management built for collaboration and task management that drives accountability.
Incident Management
Value at Risk Tracking Root Cause Analytics Collaborate with Suppliers, 3PL Impacted Products, Sites
Task Management
Due Dates & Notifications Task Reminders Assign to Supplier, 3PL Correlated to Incidents