Waking up in the morning to a full email inbox, a phone blanketed with missed calls, and a 12-hour workday that only skims the surface of your to-do list: does this scenario sound familiar? Unfortunately, for most supply chain managers, the answer is “yes.” But are these circumstances indicators of a healthy work environment, and should they be considered normal? Most of you know in your gut that the answer here is “no.”
Fortunately, there exists a proven playbook for dramatically improving supply chain operations with service management. Read the guide, and if these nine signs of dysfunction sound familiar, then service management could be just the catalyst your supply chain needs.