Incident Management | Elementum
Skip to content

Take Operational Agility to the Next Level

Centralize management of supply chain disruptions, speed resolution, and give everyone on your team 3-4 hours back each day.

Supply Chain Service Management That Works For YOU

Chronic supply chain disruptions are a constant drain on productivity and puts revenue at risk. Today, most operations are overly dependent on tribal knowledge and manual efforts to resolve these exceptions. Such fire-fighting heroics are expensive, time consuming, and exhausting for teams.

Elementum Incident Management provides teams with a platform that is built to structure their process around their unique supply chain execution needs.

Make it easy for teams to capture and link incidents to impacted parts of your supply chain.

Centralize incidents to facilitate weekly review.

Collaborate across teams and partners to quickly resolve.

Analyze root cause to prevent future problems.

Accelerate

resolution with integrated product and location data

Collaborate

seamlessly with external partners (suppliers, 3PLs, carriers)

Analyze

incident trends by teams, sites, and products

The Virtual "War Room" Playbook for Supply Chains

Struggling to respond to stockouts, production delays and supplier issues? Read this step-by-step guide to help you get a leg up on the disruptions.

Features

Unified Incident Management

Leverage a single workspace where teams can create incidents, understand context, and track progress

Manage Across Teams

Work with internal teams and external partners to quickly drive incident resolution

Incident Routing

Assign incidents to other people in your team or organization

Impacted Supply Chain Elements

Integrate master data on products and locations to streamline incident management

Collaboration with Partners

Securely include suppliers, carriers, and other partners in your exception management process

Extensive Configurability

Tailor incident types and assignment groups to the unique processes of your supply chain

Real Time Analytics

Manage weekly triage meetings and find opportunities for continuous improvement

Enterprise Grade Security

Enforce authorization controls every time data is accessed by anyone

Mobile Accessibility

Take your supply chain on the go with user experiences that scale to any device

Incident Management Editions

Feature

Essentials

Professional

Enterprise

Supply Chain Incident Management

tick
tick
tick

Incident Analytics & Performance Management

tick
tick
tick

Mobile Apps (iOS & Android)

tick
tick
tick

Configurable Incident Types

tick
tick
tick

Value-at-Risk Analysis

tick
tick
tick

Configurable Assignment Groups

dash
tick
tick

Distribution List Management

dash
tick
tick

Email Incident Creation

dash
tick
tick

Root Cause & Resolution Code Management

dash
tick
tick

Product and Site Impact Management

dash
tick
tick

Master Data Loading by File Upload

dash
tick
tick

Confidential Issues

dash
tick
tick

Master Data Loading by Feed

dash
dash
tick

External Collaboration (w 3PL, Supplier, Contract Mfg.)

dash
dash
tick

Single Sign-On (SSO) / SAML

dash
dash
tick

REST API

dash
dash
tick

Enterprise Level Support

dash
dash
tick

Custom Fields

tick
dash
tick

Helping supply chain teams manage unplanned exceptions at...

See How to Proactively Manage Supply Chain Exceptions