Meet our Enterprise Service
Management Heroes
streamline decision making, and accelerate execution.
Why Customers Choose Elementum
The number one benefit we’re getting out of Elementum is accountability-- it is very clear who owns the next step in the resolution of customer issues caused by over, short or damaged orders."
Using Elementum, we’ve decreased our incident resolution time by 60 percent The overall result is that we’ve increased on-time delivery, saved revenue, and increased customer satisfaction."
When it comes to the supply chain, it’s all about how quickly a company can take action. With Elementum's real-time insights, our supply chain will be able to react immediately, instead of waiting weeks or months after a problem arises.”
Starbucks is finding it effective to centrally manage operational incidents through Elementum. I know who on my team is accountable for managing them; and I know exactly what to tell customers and stakeholders. This is especially helpful as partners are working remotely.”
Elementum offers a very powerful value proposition for companies like ours, who are looking to future-proof their operations.”
It was quickly apparent that Elementum saved us time in unnecessary meetings, and helped us address root causes. The platform also allowed us to resolve incidents faster, and protect $50M of revenue in under 4 months.”
The number one benefit we’re getting out of Elementum is accountability. It is very clear who owns the next step in the resolution of customer issues caused by over, short or damaged orders.”
Elementum has given us a single source of truth for managing our customer delivery issues. We have easy and clear visibility to the value-at-risk per order, which helped us save $120k in shipping and damage costs in just one month.”
GCC used Elementum to improve service levels and protect $300 million in revenue using Elementum, we caught 74% of our incidents before they impacted the customer."
The implementation of Elementum has allowed us to make decisions, as well as take corrective actions, because we can now identify the root cause of problems. These changes have allowed DiveMotor to reduce the general level of non-conformities to anywhere between 1% to 1.2% over the course of the year.”
