Organizational barriers to information are everywhere, internally and across partner networks. For example, customer service teams are constantly hounding logistics teams for the latest customer order updates. Or sourcing managers and suppliers wrestling over incomplete material deliveries. These silos inflate the time it takes to align on and resolve unplanned exceptions.
Elementum helps companies stop chasing information and start tapping into the vast expertise of their multi-enterprise ecosystem to move faster.
Here you can assign owners of actions and tag followers so that the necessary people are driving and monitoring the progress of an incident. Any person tagged in an incident will receive notifications for any updates.
With Elementum’s collaboration capability, teams are no longer wasting time trying to get the necessary people aligned when an unplanned exception occurs. Instead of stitching together email chains, disjointed texts, and piles of spreadsheets, teams can leverage a joined workspace for relevant context around team involvement and steps taken towards incident resolution.
With this feature, users can tag partners such as suppliers and carriers to help align all parties on the necessary actions needed to course correct an unplanned exception. Partners can also open an incident themselves and the necessary users will be alerted. A configurable rules engine makes sure you get notified of only those problems that matter to you.