What Are Digital Transformation Companies?
Businesses have long been on the forefront of implementing digital innovations and it has helped them “transform” their stature and paved the way for huge
David Blonski
April 19, 2022
Welcome to the Service Management Cloud
Subscribe for more industry insights.
Menu
Why Is Enterprise Service Management Important?
If you run a company and want to optimize it for maximum efficiency, enterprise service management (ESM) might be a good option. ESM makes use
David Blonski
April 19, 2022
Enterprise Service Management Challenges
Previously, companies only focused on applying IT service management ideas and practices to front-end services like ticketing, workflow automation, and analytics, among a few others.
David Blonski
April 19, 2022
Enterprise Service Management Principles
If you are planning to implement the ESM concept in your organization, make sure you are guided by the existing enterprise service management principles.
David Blonski
April 19, 2022
What Are ESM Tools?
In this blog post, we will discuss what enterprise service management is and why it’s important for businesses to implement it. We will also discuss some common ESM tools on the market today and provide examples of companies that have seen success with digital transformation.
David Blonski
April 19, 2022
[GET SMART] Service Management: Origins and Development
Note to the Reader: This blog is part of our Get Smart series, in which we aim to provide helpful information to anyone who’s looking
David Blonski
March 15, 2022
The Biggest Opportunity for Supply Chain Visibility, Part 2
In this Part 2 of the blog, I deepdive into the advantages of combining visibility with service management for the most actionable and impactful supply chain digitization strategy.
David Blonski
December 8, 2021
Supply Chain Pulse: No More Get-Out-of-Jail-Free Cards
Despite the headlines, the worst of the pandemic is over for supply chains. While some challenges still exist (e.g. selective shortages, price increases, and covid variants), look for high-performing companies to leave the excuses behind and start differentiating themselves through meaningful investment and innovation in supply chain management.
David Blonski
December 1, 2021
Part 2: Getting Schooled in Supply Chain: Three Recommendations for Employers
With a surge of students interested in supply chain management, employers have a unique opportunity to hire their future superstars. In Part 2 of this post, I share recommendations that employers can use to up their recruiting games and make the most of their new, talented employees.
David Blonski
October 12, 2021