The Experiential Supply Chain

First it was the industrial economy. Then, creeping into the 21st century we saw the rise of the service economy. Now, supply chains are being disrupted by the experience economy. Led by Millennials who demand both more customized experiences and...

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Supply Chain Best Practices: The Customer-Obsessed Supply Chain

Until recently consumers were willing to wait as long as they had to, to get their hands on hyped-up products offered by the hottest brands. They had no choice. But the business landscape has changed dramatically in the last decade. Amazon Prime...

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The Myth of the Retail Apocalypse

These days we hear constant talk of the retail apocalypse—but contrary to what the headlines may suggest, brick-and-mortar isn't going away any time soon.

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