Project Management in Healthcare Would Benefit From Exception Management

The stakes are high in healthcare project management, and as such, it can be a daunting task for project managers. However, those that implement effective project management will rise against some of these exceptions and enjoy benefits such as reduced costs and improved overall outcomes. One healthcare project management challenge is the high number of patients, affecting overall data management. Because of this, it’s important to invest in effective project management software.

What Are the Unique Challenges to Healthcare Project Management?

All organizations implement project management at some point–the major distinguishing difference is how streamlined the process is in each organization. Project management in healthcare is a different matter altogether, as it poses some unique exceptions, including:

High Stakes

There are a lot of processes that run concurrently for the healthcare system to produce the desired outcomes. Most healthcare systems grapple with challenges such as one-off fires and other issues within the workforce, including absenteeism when nurses and doctors become overwhelmed or ill.

Moreover, switching from paper records to an electronic filing system can pose a challenge, especially if the staff isn’t trained adequately. Patient information is highly sensitive and highly regulated, including HIPAA regulations. If information leaks, it could lead to litigation which can drag on for years, leading to losses into the millions.

Project management is made easier with high-quality exception management via service management solutions.

Ballooning Costs

There are still many uninsured American citizens, which has necessitated the need to deliver affordable and high-quality healthcare services. The push to strike a balance between affordable and high-quality healthcare services has increased the demand for project management in the healthcare industry.


Heavy Regulation

There’s a lot of regulation in the healthcare industry, especially regarding patient data, including HIPAA protection and other healthcare laws, and most hospitals have adopted compliance with these laws to avoid paying hefty fines. Nowadays, it’s not uncommon to discover that a hospital has full-time lawyers on its payroll, and most projects must pass layers of approval before they are initiated.


Stakeholder Management

It’s important to have all stakeholders on board to ensure the steps in healthcare project management run smoothly. Some projects require approval from different stakeholders, making it paramount that all their goals are aligned.

What are the Benefits of Healthcare Project Management?

Each challenge in healthcare project management affords an opportunity; it’s impossible to think about the healthcare industry without project management. Here are some of the benefits to implementing project management in healthcare:


Process Establishment

Every healthcare organization should strive to avoid litigation, leading to loss of business or losses translating to millions of shillings. Establishing processes helps put necessary checks and balances in place to ensure compliance with all regulations. Project managers should simplify even the smallest tasks to ensure they don’t hit any snags when implementing project management in a healthcare organization.



It’s imperative to plan thoroughly if you want your project management efforts to bear fruit. One of the most important activities when planning is creating budget estimates. After completion, you can analyze the entire project and identify ways to improve the next planning phase.



There are various players in the healthcare industry and one of the hindrances to completing projects on time is a lack of effective communication. When there is broken communication, especially during shift changes, it can decrease patient care, leading to staff turnover or litigation, resulting in losses.

There must be open lines of communication across all departments in a healthcare organization to ensure patients receive the highest quality of services, and every healthcare organization needs to invest in effective project management due to the high stakes involved. When done properly, project management has the potential of improving patient outcomes and promoting healthy working relations in hospitals, thereby reducing employee turnover and boosting overall efficiency. 

Wondering about the four main types of project management software? Learn more in our latest article.

David Blonski

David Blonski

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