Tomorrow's CEOs Will Come from an Unlikely Place: The Supply Chain

We live in a world in which customers are no longer impressed by two-day delivery. In fact, it’s now the longest customers are willing to wait. This “Amazon effect” has reset the bar for operational execution, and business leaders must now...

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The Cost of Denying your Supply Chain Orchestration Problems

Every quarter you spend millions chasing better demand forecasts and more accurate supply plans, yet your teams still spend all their time in reactive and costly fire-fighting. Trying to improve supply chain outcomes by investing more in...

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The Visceral Fortitude Required to Digitize Your Operations

Over the entrance to the cemetery of complacent brands a sign will read: here rest those who rested on their laurels. It is a fast new world, and customers have already decided that “I want it now” trumps brand loyalty. They aren’t interested in...

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Your Customers Will Leave You

“You just don’t get it. And I need to find someone who does.” I’m not talking about a significant other; I’m talking about your customers. And when they say this—not with these words, but with their dollars and their loyalty—they won’t be the...

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Why More Operations Executives Will Become CEOs

The days of blind brand loyalty are over. Our children will laugh at us when they hear stories of how we camped overnight for an iPhone release or got into heated altercations over the last pair of Air Jordans on the shelf. Today, rather than...

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Why Companies Screw Up Digitization

I loved my travel agent. But then I kept finding cheaper flights online without his help. I never minded hailing cabs. Until they were “lyfted” out of my life. When I got a smartphone — a portal into the world that ensures my day is never...

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Stop Hiding Behind Your Bottom Line

Your Balance Sheet is More Important than Your Income Statement

When trying to lose weight, it’s not about what the scale says — it’s about how the clothes fit. The number is irrelevant if the pants don’t close or the once too-tight shirt is now...

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Why Big Data Kills Businesses

Big data has been anointed the savior of big business: it divines the future, reveals our path, and breathes new life into our venerable business models. But in reality, data kills. It kills projects, it kills money, and it kills time....

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How to Find a Mentor on an Elevator Ride

Trying to convince someone to be your mentor is the wrong approach. It’s like asking how to convince someone to be your best friend. Instead, you should focus your time and effort on your work, and the right mentor will be drawn to your passion.

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